There’s a big difference between getting angry and acting out, and apparently the distinction needs some emphasis. Getting angry is something you have no control over. Each of us is different, but we are all wired to react defensively to certain stimuli, in certain situations. Frustration, resentment, fear, and jealousy are just a few of the emotions — which we experience daily — that lead to feelings of anger. Trying not to get angry is like trying to dam a river. It is a major engineering project, and the river always wins in the end.
The ability to be critical of ideas, not people The ability to separate personal worth issues from criticism of one’s ideas An uncompromising focus on best outcomes, not winning Listening to others’ ideas Efforts to understand all sides of issues"