Change Is An Act Of Faith

Change is just too darned risky and expensive, isn't it? That's why we avoid it. We pay the bulk of the cost up front, and the benefits don't come until later (if at all). A bird in the hand, and so on. That's why a willingness to change inevitably comes down to faith.

The Sorcerer's Apprentice

So you've found your voice as a change agent – you've gotten your hearing, you've persuaded senior management, and now the organization is ready to roll. My question: are you ready for your first big surprise?